![]() Ignoring a ‘small problem’ can soon turn into a ‘big issue’.īest Practices: Learn to give constructive, diplomatic feedback. Reality: Negative feedback is something everyone has to deal with. The effort that you put into catering messaging for each group that needs it will go a long way to creating a positive work environment, as it will be clear you care about ensuring that everyone not only receives important messages, but understands them.įaux Pas: Confrontation isn’t really my strong suit, so I’m going to just let this one small thing pass. Keep in mind that education levels are not consistent across the board, either. Reality: Not everyone is ‘One Size Fits All’.īest Practices: Different departments and different levels of responsibility require communication that is catered to just them. Email systems can be sneaky and sometimes include everyone in a reply, so make sure that you have selected a single email address in the “To” field.įaux Pas: I have so much on my plate, I’m just going to send this email to everyone at once instead of sending different emails to different groups. Check before hitting send that the email is directed to the sender only. Reality: Does everyone need to take time out of their day to read what you wrote?īest Practices: Reply all is for the rare event of broadcasting an actual emergency. Hearing it can help you spot spelling or comprehension errors. In fact, it often helps to read what you wrote out loud. Ensure that it is going to the right person as well - it’s easy to absentmindedly add the wrong person or type something other than what you intend to. Or you may have written something inaccurate or riddled with errors…and now your boss is wondering about you.īest Practices: Wait to add in email addresses until you have read and reviewed your email. You might have just sent an email to the wrong person. In turn, this reduces absenteeism and promotes a positive culture.įaux Pas: I’m just going to fire off this email quickly since I’m in the middle of a few things. This allows a relationship to build and create an environment of safety and trust, where an employee can talk about needs, growth, development, and any personal matters. Reality: Regular communication builds rapport and trust and provides opportunities for employees to feel comfortable providing helpful feedback.īest Practices: Create a regular meeting schedule and stick to it, no matter what. I’m busy and don’t have anything to say today that’s urgent. Asking if they need anything from you might break down any communication walls they put up out of fear.įaux Pas: I’m probably going to cancel this one-on-one with my employee. You might not be the only one who has something to say!īest Practices: Ask questions during your meetings such as “What are you working on?” and “Is there anything you need from me?” Listen to the feedback - are there repeating issues amongst multiple employees? That’s something to look into that likely needs to change. Reality: Meetings allow both managers and employees to be proactive by raising important issues before they become urgent. Here are some typical office miscommunication mistakes that may be affecting you and your team members:įaux Pas: I’d like for this meeting to be quick, so I’ll just highlight a few key points and let everyone get back to work. Sometimes a misstep can not only negatively impact an interpersonal relationship but the office environment as a whole which is why it’s best to immediately address a small matter before it becomes a big issue. But successful communication -the kind that drives safety, quality, and productivity - requires a little more work and a little more understanding of the nuances. Navigating the waters of office etiquette can be a smooth experience for the most part if you honor the most basic ones, like the Golden Rule, for example. But according to Gallup, only 13% of employees strongly agree that leadership communicates effectively. Interdepartmental communication provides purpose and builds a positive company culture. The stakes, however, get higher when it involves manufacturing environments. You’ve likely heard over and over that communication is the key to any successful relationship. ![]()
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